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ISO 20.000
ISO 20000 y Certificación Internacional (Fundamentos en Gestión de la Calidad del Servicio de TI)
Duración: 2 días
Fechas previstas:
Bajo demanda
Descripción del Curso
El programa provee a los estudiantes del conocimiento de la norma ISO/IEC 20000, que conforma el estándar internacional para la Gestión del Servicio de TI, y el proceso de certificación y reconocimiento del itSMF. Con este, curso el participante se prepara para la certificación de Consultor de ISO 20.00.
Achieving ISO/IEC 20000 Certification
Código: ISO1021
Duración: 2 días
Fechas previstas:
Bajo demanda
Descripción
The Achieving ISO/IEC 20000 Certification training program is an intensive, case-study-oriented workshop that is designed for those involved in the ISO/IEC 20000 implementation process and for those who would like to understand what the implementation encompasses in a better manner. The workshop uses practical examples and real-life case studies to guide participants through the implementation route and prepare for the audit.
ISO/IEC 20000 for Auditors
Código: ISO1023
Duración: 2 días
Descripción
The ISO/IEC 20000 Auditors course is a 2-day classroom training relevant for professionals who play a role in auditing the ISO/IEC 20000 standard. This course is designed for professionals and certified auditors who would like to learn how to perform auditing activities as either internal or external auditors based on the ISO/IEC 20000 standard.
ISO/IEC 20000 for Auditors Practitioners
Código:ISO1024
Duración:3 días
Descripción
This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination, is designed to provide a basic level of knowledge in the ISO/IEC 20000 IT Service Management standard and its application. It is aimed at practicing IT practitioners who wish to assist organizations to prepare for certification under the itSMF's ISO/IEC 20000 certification scheme.
Requirements for ISO/IEC 20000 + Achieving ISO/IEC 20000
Código: ISO1022
Duración: 3 días
Descripción
The Requirements course combined with the Achieving course works in perfect tandem for organizations looking to achieve ISO/IEC 20000 organizational certification. The Requirements course provides an overview and the Achieving course details the implementation path. Practical examples and real-life case studies are used to provide guidance through the implementation route and to prepare the organizations for audits.