Versión para impresora

Código:  ITL9341
Duración: 4 días

Descripción

En este curso de 4 días de duración los alumnos se prepararán para pasar el examen ITIL v3 Manager Brigde exam, de forma que puedan actualizar su certificado de ITIL de versiones anteriores (la versión 1 o la versión 2) y obtener el certificado en ITIL V3. El examen se podrá hacer el último día del curso.

A quién va dirigido

The target audience of the ITIL Service Manager bridge qualification, are individuals who already hold the Manager’s
Certificate in IT Service Management at an earlier ITIL version (1 or 2), who wish to obtain the v3 ITIL Expert certification.
Individuals certified in previous versions of ITIL at the Practitioner level can also enter this course with a minimum of 12
credits.

Objetivos
 The main focus of the course is on the new content of ITIL v3 and those things that have changed from previous ITIL versions.
The syllabus is presented in two parts:
• Part 1 covers those items that are new to ITIL v3 that will form the main focus for the qualification.
• Part 2 covers those items that were well known at ITIL v2, but with some significant differences. The
training/qualification will focus on those elements that have changed.
Candidates will gain competencies in following areas
• Understand the reasons for the ITIL v3 update
• Learn the concepts of Service Management as a Practice
• Understand the Service Lifecycle at the core of ITIL v3
• Be confident in the general concepts, definitions, key principles and models of ITIL v3
• Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to
explain the objectives, scope, concepts, activities, key metrics (KPI’s), roles and challenges for all of the ITIL v3
processes
• Learn how technology enables the Service Lifecycle and how other complimentary guidance align with ITIL v3
• Understand implementation considerations
• Prepare for the ITIL v3 Manager Bridge examination.