Versión para impresora

Código: ISO1022
Duración: 3 días

Descripción

The Requirements course combined with the Achieving course works in perfect tandem for organizations looking to achieve ISO/IEC 20000 organizational certification. The Requirements course provides an overview and the Achieving course details the implementation path. Practical examples and real-life case studies are used to provide guidance through the implementation route and to prepare the organizations for audits.

Prerequisites

ITIL Foundation certificate A minimum of 3-5 years working experience in the management of IT or in IT auditing

Learning Objectives

At the end of this course, you will be able to: Understand the principles of Service Management.

• Understand the principles of Service Management.
• Understand the benefits of applying ISO/IEC 20000 processes.
• Understand the implementation route to achieve ISO/IEC 20000.
• Understand the relationships among different Service Management processes.
• Understand what ISO/IEC 20000 means from a practical, real-world perspective.
• Identify the benefits of achieving ISO/IEC 20000 certification.
• Assess where you are now and what needs to be done to achieve certification.
• Define your path toward implementing ISO/IEC 20000.
• Define the relationships among different Service Management processes.
• Identify what is required for an ISO/IEC 20000 audit.
• Scope an implementation program for ISO/IEC 20000.
• Identify approaches to achieving ISO/IEC 20000.
• Identify the requirements of ISO 20000 - Part 2 of the standard.

Audience

Quality managers, IT support staff, IT consultants, IT process consultants, key business users, IT auditors, quality consultants, IT service providers, purchase managers, senior managers, IT service managers, service improvement program and project managers.