Versión para impresora

Código: ISO1023
Duración: 2 días

Descripción

The ISO/IEC 20000 Auditors course is a 2-day classroom training relevant for professionals who play a role in auditing the ISO/IEC 20000 standard. This course is designed for professionals and certified auditors who would like to learn how to perform auditing activities as either internal or external auditors based on the ISO/IEC 20000 standard.

At the end of the 2-day classroom training, the ITSMF certification exam, which is a multiple-choice exam, can be conducted. This training does not cover audit techniques or the issues involved in preparing an organization for an audit. The certificate is awarded to candidates passing the relevant examination, which can only be taken as part of an accredited training course. The course covers the interpretation and application of the ISO/IEC 20000 standard. The exam consists of a closed-book, 25-question, multiple-choice test, which is paper based. To pass, candidates must answer 18 or more questions correctly.

Prerequisitos

An employee or contractor of an RCB organization who is: A certified ISO 9000, BS 7799, or Ticket auditor; it is the responsibility of the training provider to ensure that the candidates hold one of these certificates before they take the training course. An IT auditor with at least 3 years' general IT auditing experience. Able to communicate effectively with managers, subordinates, colleagues, users, and customers Note: Although it is not a pre-requisite, candidates who hold the ITIL Service Management Foundation certificate will be at an advantage.

Objectives

At the end of the course, participants will be able to:

• Identify the objectives and major content of IT Service Management processes within the scope of ISO/IEC 20000.
• Identify the core processes of the ISO/IEC 20000 standard.
• Describe the key activities and requirements of each process involved.
• Identify the requirements of the overall Service Management system and plan

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Audiencia

IT service providers, IT service managers, and IT auditors involved in the implementation of ISO/IEC 20000.

Material

Students will be provided with a manual containing a copy of classroom visual aids, assignments, and a feedback form. Course material required for the course and made available by the customer or ITpreneurs partner: ISO/IEC 20000-1:2002 IT Service Management: Specification for Service Management ISO/IEC 20000-2:2003 IT Service Management: Code of Practice for Service Management